At the conclusion of the activity, participants should be able to

• Describe the role of the pharmacist manager in the community pharmacy.                                
• Identify rules and regulations applicable to pharmacy management and identify challenges in the safety of dispensing medications.          
• Analyze strategies for efficient tasks distribution within the pharmacy team, ensuring smooth operations and promoting leadership skills to optimize performance.
• Describe strategies of effective communication for patient education and promotion of rational use of medications.              
• Explain how to strengthen the emotional intelligence of the pharmacist manager to address stress situations, solve conflicts and improve relations between clients and employees.                             
• Discuss resources, strategies and tools that facilitate the management of medication therapy and therapeutic adherence.                            
• Describe tools for digitalization and automation that can be implemented in the pharmacy to optimize management.                     
• Recognize the value of the pharmacist manager and the use of updated tools that can facilitate the administrative responsibilities for the new generation of pharmacist manager.