At the conclusion of the activity, participants, pharmacists, and pharmacy technicians should be able to:

• Describe different communication styles.
• Explain the effect of communication style on relationships and the value of self-awareness.
• Describe how communication styles tend to vary across cultures and patients.
• Identify strategies on how to handle crucial conversation.
• Describe how emotional intelligence and intellectual intelligence help manage crucial conversations.
• Discuss the role of the pharmacist on healthy communication with patients and others.
• Determine the value of the role of the healthcare professional as a communicator.
• Create a strategy to assure professional evidence base communication skills are present when managing difficult conversation on a pharmacy practice site.
   

Program

Some content in program.

Instructor

Some content in instructor.